- It is not allowed to replace pieces that have been tailored based on the customer’s request, for example: names and letters.
- For other jewelry pieces, the following exchange policy is adhered to:
* Goods must be exchanged within 2 days of receiving your order.
* Always notify us by email [email protected] before returning any product.
* Product must not have been worn, altered, washed or used.
* Products must be returned in their original packaging and in new condition.
*Once we receive your returned items and approve the exchange, you have 3 days to choose what you want using your credit with us.
*Please note that you will be responsible for shipping costs, taxes and any other fees, (shipping fee is 80 round trip).
* Exchange requests that do not comply with our policy will not be accepted and will be sent back to you. You will be responsible for shipping costs, taxes, duties and other.
* No item can be returned.
*The amounts paid in the event of a refund will be returned to the customer’s account within a minimum of 7 working days from the date of the refund.
Manufacturing time and shipping time:
- Manufacturing takes 3 to 5 working weeks from the time of full payment. (Manufacturing time is shown under each piece).
- Allow up to 7 additional business days for deliveries within Saudi Arabia. International deliveries take 7 to 21 business days, depending on destination and other factors.
- We are not responsible for any delay by the delivery company.
Warranty Policy: